Posted: Jan 13, 2023

Program Manager ICM

New Narrative - Tigard, OR
Salary: $70,000.00 Annually
Application Deadline: Feb 13, 2023
Health Services

Job description

This position is responsible for the program management of the agency’s Intensive Case Manager Team: monitoring and execution of the program management, adherence to contract and funder requirements, supervision of staff, and assurance of quality service and collaborative relationships with all stakeholders, including State, County, and community agencies. Works with the agency management team to ensure implementation of best practices, positive program outcomes, participant centered care, continued quality service, upholding the New Narrative Mission and Values, Integrated and Team Based Care. This requires travel to provide oversight and supervisions for the team, as well as occasionally providing direct care to participants as needed to supplement the team.

Accountabilities: (Responsibilities of the job)

  • Provides bi-weekly program supervision to supervisees; conducts group supervision in program team meetings and provides employee training as needed.
  • Routinely audits and provides feedback on charts of individuals engaged in services and program documentation.
  • Routinely reviews data and information tracking as designated by contract.
  • Initiates recruiting, hiring, training, and corrective action of employees.
  • Manages referrals, checks accuracy of enrollments in the database and oversees the program and eligibility requirements. Ensure all documentation is completed within 24-48 hours in electronic health record.
  • Participates in committee meetings addressing quality of care. Committee review includes utilization in the following areas: services, medication management, IRs, prescriber and hospitalizations.
  • Serves as liaison for Washington and Multnomah County staff, coordinating site reviews, audits, chart reviews, and certificate requirements. Attends all County level meetings as required.
  • Coordinates all funded services with County and State.
  • Works with County staff and internal auditors to audit charts, identify required changes, and provide staff training/supervision as needed to ensure that deficiencies are corrected.
  • Collaborates to integrate Peer Delivered Services in agency services and supports.
  • Works with Quality Assurance Manager to conduct case review and OAR compliance. Provides feedback to staff and addresses issues of quality care and/or utilization of services through an organized performance improvement process. Partners with other staff members to address and resolve stakeholder issues and complaints.
  • Is in an on-call after hours rotation for after-hours consultation and crisis response


Applicant must be a Qualified Mental Health Professional with a Master’s Degree in Psychology or related field. A minimum of five years post-graduate as well as supervisory experience preferred. Must have a valid CPR and First Aid Certificate.

Job Type: Full-time

Salary: From $70,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift

COVID-19 considerations:

New Narrative follows all Covid-19 guidelines as outlined by the Oregon Health Authority. All employees must be fully vaccinated (which means two weeks past second dose) or qualify for religious or medical exemption.


  • Bachelor's (Preferred)