House Manager

At New Narrative, we envision a future where everyone seeking mental health care can live the life they choose. From clinical care and peer support programs to housing, we provide resources so people seeking mental health care can develop the tools to thrive, not just survive.

If you believe in a radical rethinking of mental health services, that everyone is the author of their own story, and that services should apply to the whole person, not just the diagnosis – we want you on our team!

Position Description

This job is eligible for a $1,500 hiring bonus!

The House Manager is responsible for management of day-to-day facility operations. Ensures adequate staffing at the facility at all times. Directly supervises the facility staff of Residential Support Specialists, and provides feedback of their performance on a consistent basis.

Summary of Responsibilities:

General Facility Management

• Assist in crisis intervention by supporting program employees, answering crisis calls and contacting appropriate service and support team members.
• Manage and supervise medication monitoring for all residents.
• Collaborate with all individuals involved in treatment to include family members.
• Coordinate shift schedule so as to ensure adequate staffing. Be available for after hour’s telephone calls, and emergency shift coverage when necessary.

Staff Supervision

• Is responsible for facility staffing patterns and ensuring adequate shift coverage at all times.
• Fields phone calls from staff after-hours in regards to medication questions, resident crises, etc.
• Covers shifts on short notice as needed if adequate coverage is unavailable.
• Supervises staff work performance. Provides corrective action as needed.

Education and Experience:

• QMHA credentials strongly preferred
• Previous experience in a supervisory role strongly preferred
• Previous experience working in or managing a group home required