Clinical Director

POSITION SUMMARY

The Clinical Director provides leadership and operational oversight of Outpatient and Residential programs in compliance with standards of quality care and contract requirements. This position works collaboratively and respectfully with the leadership team to ensure that the daily experience of the patients is aligned with trauma-informed care and evidence-based practice. They fulfill the job duties and program functioning in such a way that Fora’s mission is fulfilled.

The Clinical Director reports to the Chief Clinical Officer and supervises managers and supervisors in the residential and outpatient teams. The Clinical Director is responsible for identifying and being accountable to change management in relation to improving patient quality, increasing revenue through billing and cenus oversight, and improved internal systems. Project management responsibilities includes coordinating and working effectively with all internal leadership and external community partnership stakeholders.

ESSENTIAL JOB FUNCTIONS

Administrative and Clinical oversight of clinical programs

• Operational management- Oversee daily program functions, including staffing and coverage needs, resource allocation, and workflow optimazation to meet program and organizational goals.
• Performance Improvement-Analyze operational data to identify trends, improve patient experience, and streamline processes.
• Strategic planning-Implement short and long-term goals to enhance clinical services, reduce waste, and support organizational goals. Lead and inspire teams to achieve program expansion and quality improvement.
• Financial Stewardship- Accountable to the performance of the clinical programs revenue cycle which includes counselor coding and documentation.
• Clinical oversight-Maintains effective oversight of program structure, patient care procedures and decision making, and ongoing fidelity to model and philosophy of treatment.
• Offer guidance and training to the treatment teams in such a way that productivity, billable services, and creativity are enhanced and quality services are provided to patients.
• Oversees and maintains effective milieu and therapeutic community that is in alignment with trauma-informed and person-centered values.
• Provides a safe, stable and nurturing environment for patients and staff so they may together create a community of healing from substance use disorder, while developing the skills and resources for staff to maintain a trauma-informed environment.
• Assures that services are delivered in a culturally and linguistically responsive manner.
• Integrates clinical program leadership into Fora interdepartmental team and maintains ongoing communication with multi-disciplinary teams. Leads change management processes with collaboration of all impacted departments.
• Ability to delegate tasks while maintaining responsibility for final result.

Program structure and organization

• Knowledgeable of and provide oversight of licensing and regulatory compliance, to include OHA, NARR, and CARF standards.
• Work in partnership with Information Technology (IT) staff and business staff to maintain utilization and provide effective measurement of services.
• Patient and Process Improvement-Addresses patient complaints, evaluates patient care outcomes, and implements quality improvement across all levels of treatment services.
• Work in collaboration with Director of Compliance to identify and engage clinical departments in CQIs.
• Partner with Director of Access, Peer Services, and Medical to cultivate highly functional and collaboration relationships with external community partners to improve patient access to resources.
• Maintain awareness of program budget in oversight of program
• Work collaboratively with Director of Access and Program Managers and Supervisors in order to facilitate timely and efficient access to patient services, while maintaining budgeted census for all programs.
• Identify and implement improvement processes to expand pathways to access to treatment, and focus on reducing ineffencies to expedite streamlined patient access.
• Work towards improvement of patient successful engagement, retention, and completion rates.

SUPERVISORY FUNCTIONS

• Staff Leadership and Development-Hire, train and supervise manager and supervisors, to include adherence to program structure and achieving fiscal benchmarks.
• Responsible for guidance and development of members of leadership team within the clinical programs. This includes on-going performance evaluations, identifying areas for growth for personnel, and coaching to success.
• Participate in recruitment, training, and retention of staff competent to provide substance use and dual diagnosis services to patients. Ensure that managers and supervisors provide clinical staff and interns with consistent individual and group supervision in compliance with OHA regulations
• Partner with clinical leadership and Director of Compliance to ensure quarterly audits of patient charts and collection of patient satisfaction data is implemented. Develop and execute quality improvement plans based on outcomes.
• Build collaborative leadership teams that supports Fora’s missions and values.
• Assist staff in understanding of their role and responsibilities in the delivery of patient services.
• Create an inclusive environment where all staff are valued and experience themselves as contributors in the treatment process.

ADDITIONAL JOB RESPONSIBILITIES

• Provides leadership to the teams in such a way that the work environment supports and encourages values of agency: honesty, empathy, respect, inclusion, and unity.
• Maintains quality treatment services that are responsive to patient needs and reflect best practices.
• Establishes a therapeutic environment in which staff works together so that patients’ needs, individual circumstances, and culture determine the optimal clinical approach.
• Oversees operational aspects of clinical tasks and roles and provides strategic advice/direction to functionalize the service delivery model.
• Work as an integral part of the Leadership team to achieve the vision and aims of the organization. Supports inter-service area communication and coordination.
• Have an in depth understanding of operations, both clinical and administrative.
• Sets service goals, and reviews.
• Establishes a system to monitor for accurate and timely documentation among the clinical team.
• Has a good knowledge of accreditation process and requirements, and participates in the accreditation site reviews.
• Promote professional growth and communicate vision of organization and service to team members.
• Being available after hours to assist decision making and assist with crisis intervention (which includes being a part of the leadership after hours on-call rotation).