Posted: Feb 17, 2026
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Case Aide

Morrison Child and Family Services - Portland, OR
Salary: $22.10 - $24.08 Hourly
Application Deadline: N/A
Nonprofit
Job Title:  Case Aide  
Department/Program: ORR/HSPRS
Reports to: Intake Coordinator
Work location: 2 days per week in Office in Salem, OR 
FLSA status: (non-exempt/hourly)
Salary: $22.10/hr. - $24.08/hr.
 
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care: 
  • Nonviolence - being safe and doing the right thing  
  • Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others   
  • Social Learning - respecting and sharing ideas of our teams  
  • Democracy - shared decision making whenever possible  
  • Open Communication - saying what we mean and not being mean when we say it  
  • Social Responsibility - everyone makes a contribution to the organizational culture  
  • Growth and Change - creating hope for our clients and ourselves  
Job Summary: 
The Intake Team exists to serve as the centralized entry point for ORR PRS referrals, ensuring accurate case acceptance, proper staff assignment, compliant documentation in required systems, and coordinated communication to support effective service delivery. This position will collaborate with and provide direct support to the case management team.  
  
Duties and Responsibilities: 
  • Monitor and review incoming ORR referrals in the PRS App. 
  • Verify referral details for completeness and accuracy. 
  • Participate in a rotating schedule to ensure consistent daily coverage and timely monitoring of incoming referrals in the PRS App. 
  • Maintain assigned coverage responsibilities to support uninterrupted intake operations across all three offices. 
  • Communicate proactively with the Intake Coordinator regarding schedule adjustments or coverage needs. 
  • Accept and assign case referrals. 
  • Ensure correct classification of case type (PRS Only Level 1, PRS Only Level 2, TVPRA, or Home Study) in the internal record system. 
  • Complete case assignments within required program timelines. 
  • Assist with creating, filling, closing and overall daily maintenance of client records.  
  • Works closely with the case management department providing support to the case managers and case workers conducting internal and external case transfers.  
  • Available to complete tasks that are time sensitive.  
  • Days and hours of work might change or need to be adjusted to support the needs of the program 
  • Support in other key areas of the program, as needed  
  • Complete Mandated Reporter responsibilities in accordance with local state requirements when there is knowledge or suspicion that a child’s safety may be at risk  
  • Complete all other tasks as delegated by the Intake Coordinator or Program Director  
  • Other duties as assigned. 
  • Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.   
  • Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.  
Competencies: (Competencies are the abilities and qualities a person needs to be successful in this job)
  • Communicate clearly and effectively, orally and in writing in English
  • Applicable federal and state laws
  • Administer policies, procedures and programs
  • Interpret information, utilize critical thinking and explain concepts to others
  • Maintain effective working relationships with agency employees at all levels and the general public
  • Define and resolve moderately complex problems
  • Able to hold each other and yourself accountable to all individuals within Morrison, our clients and our community stakeholders 
Required Position Qualifications:
  • High School diploma or equivalency
  • Bi-lingual in Spanish and English, written, read and verbal
  • One year of experience working in a social service environment
  • One year of experience in a professional office environment
  • Child Welfare and or case management experience
  • Attained age 21 years or older before first day of employment in position (ORR)
We consider education, training, experience and demonstrated skills.
 
Preferred Position Qualifications: (Additional skills, experience, or education that are not required but would make a candidate especially well-suited for the job).   
  • ORR experience
  • Knowledge of Federal, State and agency regulations.
  • Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.
 Other Requirements: 
  • Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review: https://www.opm.gov/suitability/suitability-and-credentialing-faqs/  
  • Able to work shift hours and days, as assigned. Position may require work outside of usual work hours on occasion.
  • Able to pass a comprehensive criminal history background investigation
  • 40 hours of required training per year
Working Conditions:    
Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.    
    
Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.    
    
Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions. 
  
All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.  
  
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.  
  
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted. 
  
Applications will be reviewed as received.  Morrison reserves the right to make a hiring decision at any point during the posting period. 
  
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).