Program Director - Deschutes Outpatient

JOB SUMMARY: The Director of Deschutes Outpatient Services provides oversight and support to all the BestCare community   behavioral health programs in the assigned County, working closely with the integrated, collaborative team to achieve the agency’s strategic goals in accordance with BestCare policies and procedures and OSHA, OARS, SAMHSA, BHRN, and other regulatory standards. This position leads a multidisciplinary team to deliver clinically sound, outcomes-driven services with a high degree of collaboration with community partners and referral sources. 

ESSENTIAL FUNCTIONS:

Outpatient Services:

• Provides support to the Program Managers, helping them reach their strategic and operational goals; 
• Develops and leads a team of supervisors and program managers to provide mutual support and problem solving;
• Ensures effective and positive communication and support between the supervisors and program managers, as well as internal and external customers;
• Responsible for overall financial performance of the Deschutes Outpatient and BHRN programs;
• Maintains effective and positive communication between the Deschutes Outpatient and BHRN programs;
• Responsible for overall clinical and customer service outcomes;
• Provides Regional and State Advocacy for Deschutes Outpatient and BHRN services;
• Ensures strong community partnerships throughout Deschutes county, attends community partner meetings and facilitates any meetings needed to ensure good client care coordination;
• Other related duties as assigned.

Management:

• Works effectively and collaboratively as a member of the Executive Committee of BestCare Treatment Services;
• Maintains close and collaborative relationships with other BestCare programs;
• Builds and supports a collaborative, high-performing team, and ensures that staff training and performance reviews are completed timely;
• Develops and maintains positive community relationships locally and across the State;
• Supports State site visits and audits;
• Identifies and supports the implementation of best practices across the system, including business practices, operational practices, personnel practices, and clinical practices
• Ensures that each program has developed a work plan that is aligned with the agency strategic goals and customized for the emergent needs for that program. Meets with each program manager to monitor and support the implementation of that work plan;
• Maintains effective communication with the CBHO, the Executive Team, and the Leadership Team;
• Regularly checks EPIC for denial trends, communicates with Billing when necessary and works with supervisors and program managers to ensure documentation and claims are submitted appropriately and on-time to ensure maximum revenue is   achieved;
• Other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:

• Performs work in alignment with BestCare’s mission, vision, values;
• Supports the organization’s commitment to fostering and maintaining a culture of inclusivity, equity, open-mindedness, cultural awareness, compassion, and respect for all individuals; 
• Strives to meet annual Program/Department goals and supports the organization’s strategic goals;
• Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other policies, procedures, and relevant compliance standards;
• Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
• Attends required program/staff meetings and completes assigned training timely and satisfactorily;
• Ensures that any required certifications and/or licenses for self and DOPT staff are kept current and renewed timely;
• Works independently as well as participates as a positive, collaborative team member;
• Performs other organizational duties as needed.

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: 

• Demonstrated knowledge and competence in program planning and budgeting, fiscal management;
• Ability to function effectively within the organizational and financial structures, as well as the local system of behavioral healthcare and larger system of care;
• Ability to effectively supervise staff including hiring, coaching, training/development, and performance management;
• Ability to assess and continually improve services delivered, both as individual providers and as an inter-professional team;
• High proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Ability to develop positive, collaborative, and high-performing teams;
• Strong interpersonal and customer service skills;
• Strong communication and presentation skills (oral and written);
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Critical thinking skills
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;
• Demonstrated cultural competency with ability to work effectively and respectfully in a diverse, multi-cultural environment;
• Ability to work independently as well as participating as a positive, collaborative team member;
• Ability to build and maintain positive relationships;
• Ability to function well and use good judgment in a high-paced and at times stressful environment;
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively.