Program Manager - Behavioral Health Resource Center (BHRC)

Mental Health & Addiction Association of Oregon (MHAAO)

Multnomah County Behavioral Health Resource Center (BHRC)

Program Manager Job Description

 

PAY SCALE: $67,200 - $84,000 annually

FTE: 1.0 FTE (40-50 hours per week), exempt 

LOCATION: 333 SW Park Ave Portland, OR 97205

HOURS: Tuesday – Friday, 10:00am – 8:00pm

BENEFITS: This is a benefited position as outlined in the MHAAO Employee Handbook

TITLE: BHRC Program Manager

REPORTS TO: BHRC Associate Program Director

DEPARTMENT: BHRC (Behavioral Health Resource Center)

 

Job Summary
The Program Manager works collaboratively with their Program Director to develop program materials and resources and supervise peer support specialists (PSS). The Program Manager supports the onboarding process of new PSSs and offers continual training and coaching to support high performance that meets program expectations. Works with other team members to problem solve and support program needs. Attends internal, community partner, and funder program-specific meetings as assigned by their Program Director. Assists Program Director to ensure program activities are in agreement with grant and contract requirements. Assists in preparing reports and other information as required by program contract agreements. 

The Multnomah County Behavioral Health Resource Center (BHRC) is an innovative model that is led by peers and centers its values in being trauma informed and equity based. The BHRC is a project of Multnomah County in collaboration with many community partners. The BHRC includes a Peer Run Day Center, 33 bed shelter with stays up to 30 days and a 19-bed bridge to housing program with stays up to 90 days for people experiencing houselessness and behavioral health challenges. The Day Center, scheduled to open in late fall 2022, is run by Mental Health and Addiction Association of Oregon and is staffed entirely by peers from 7 a.m. to 10 p.m. daily.  

 

Values Commitment
MHAAO strives to honor the diverse communities we serve while honoring voice and choice through trauma-informed practices.  We are committed to constantly assessing our organizational values and the extent to which we are modeling or falling short of them. It also means listening to feedback from our stakeholders and others who have interacted with our organization and taking the time to understand and reflect on those interactions. This commitment is extended from the organization to each employee of MHAAO.

 

Minimum Experience Qualifications

• Identify as having lived experience with addiction and/or mental health challenges and has been in active recovery for at least 2 years
• 3+ years of relevant work experience with a high school diploma or GED
• Peer Support Specialist or Peer Wellness Specialist (OHA Traditional Health Worker certification) and/or MHCBO CRM certification
  1. Applicants who don’t currently have the one of these certifications must be willing to complete training and be certified within 90 days of starting this role
• Valid driving license and ability to pass a DMV check
• This position requires strong coordination and engagement skills. 

 

Preferred Experience Qualifications

• Associate’s degree (or higher) with 3+ years of relevant work experience 
• 2+ years of supervision and program management experience with a diverse team

 

Skills and Knowledge Qualifications

• Demonstrated knowledge of human services/peer support program development and capacity building
• Ability to network, communicate, and collaborate with diverse groups of people who have varied skills and knowledge
• Well-developed writing and data analysis skills including the ability to write reports, technical assistance guides, and educational and training materials
• Ability to read, analyze and interpret mental health and recovery periodicals, professional journals, and government regulations
• Ability to respond to impromptu questions from other community organizations, consumers, and the public with professionalism and tact
• Understands the effect of trauma on health, coping, and other aspects of individual needs
• Understands the principles of recovery, consumer-involvement, and trauma-informed care
• Proficient with Microsoft Office suite
  

 

Personal Qualities & Expectations
The ideal candidate for this position is passionate about and committed to the MHAAO mission. Must be a good communicator and sensitive to various communication and learning styles. Comfortable pivoting and adjusting to changing circumstances and sudden changes in priorities. Possesses an absolute belief in every peer’s ability to learn, grow, and recover. Possesses insight pertaining to personal biases and worldview and how they may interfere with effectively working with individuals representing a variety of cultural, ethnic, language and life experiences.  This person is able to balance being in the field with program management and supervision duties.

 

Core Job Responsibilities and Deliverables

• Supervises peers support specialists to ensure task completion, complete program and contract goals, improve operational efficiency, and support professional development
• Schedules PSSs based on contract obligations and arranges coverage as needed
• Responds to and assigns referrals for peer services internally and with community partners as needed
• Assists with onboarding and continual training new Peer Support Specialist staff through routine supervision and coaching
• Provides 1:1 or group peer support/recovery mentor services as needed
• Completes routine reports to highlight program deliverables and impact in collaboration with data analysts to internal leadership and funders 
• Support the Program Director in managing the program budget to ensure fiscal responsibility and efficient use of funds
• Monitor and conduct routine employee record keeping audits (e.g., calendars, financial reports, RecoveryLink, etc.) to ensure timely completion in alignment with company policy and contract expectations
• Develop and maintain strong relationships with community partners
• Regularly travel to various locations using a personal vehicle to perform job-related duties and responsibilities
• Perform additional tasks and responsibilities as needed to support the team and organizational goals

 

Background Check
A criminal background check will be conducted by MHAAO in accordance with the MHAAO background check policy.  A criminal record does not necessarily exclude an individual from employment with MHAAO.

 

Pre-Hire Drug Screen
As part of MHAAO's commitment to fostering a safe, productive, and professional workplace, we require pre-hire drug screenings for all potential employees. The screening will be conducted in accordance with MHAAO's drug screening policy, as well as applicable state and federal laws.

 
The above accountabilities represent work performed by this position and are not all-inclusive.  The omission of a specific accountability will not preclude it from the position if the work is similar, related, or a logical extension of the position.

 

Employment with Mental Health & Addiction Association of Oregon is "at-will." This means employees are free to resign at any time, with or without cause, and Mental Health & Addiction Association of Oregon may terminate the employment relationship at any time, with or without cause or advance notice. As an at-will employee, it is not guaranteed, in any manner, that you will be employed with Mental Health & Addiction Association of Oregon for any set period of time. 

 

Mental Health & Addiction Association of Oregon is an Equal Opportunity Employer. Employment opportunities at Mental Health & Addiction Association of Oregon are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, Veteran status, disability, genetic information, or any other characteristic protected by law.